Презентация на тему "Business communication."

Содержание

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  Business communication.

  Solomka Ann.

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  Dictionary

  Convince – убеждать Reached – достигнуто Nonjudgmental – не подлежащий осуждению Opportunity – возможность Interpersonal – межличностное общение Indifferent – равнодушие Sufficient – самодостаточный Estimate – оценить Quote – процитировать Feedback – обратная связь Expectations – ожидания, надежды Appraising performance – оценивая эффективность Approach – подход Skill of oral persuasion – мастерство устного убеждения Dismissal - увольнение Tailoring -стимулировать

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  To communicate with others, to convince and to find the compromise, tolisten and speak - those are what the life consists of, and the businesslife especially. Without those important skills no success may be reached,and people gain these skills and improve them during their whole life.

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  1. What have I learned during the course 1. Effective listening I’ll quote the words by ancient sages: «If I listen I have an advantage, if I speak - others have it».

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  2. Feedback as an interpersonal skill If my way of behavior corresponds with expectations the feedbackis positive and both sides are likely to give / accept it enthusiastically.But such a consonance rarely happens. Techniques of providing the negative feedback are very useful.

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  3. Appraising performance «The praise is pleasant even for a cat». At first sight it is similar togiving feedback, but it turned out to be the usual approach in foreigncompanies to evaluate employees’ performance. As I know, the majority ofour domestic companies have no idea about systematising their relationswith subordinates in such a way. They conduct a some sort of performance-appraisal interviews spontaneously, and it seems quit natural to them.

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  4. Skill of oral persuasion Nobody will deny the importance of this aspect of communication. A manager may reach a success using persuasion, not authority, even whenhaving authority. The fact, that the power does not means the motivation isobvious for the democratic society. If you want to impose your views onanother person or on a group of people it is not enough to order themthinking in certain way. If it were a kind of dictatorship it would beenough, but we study the conditions of democracy.

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  The communication skills are necessary if youwish to success in business activity or in any other sphere of life. The skill of persuasion is also one of the basic communication skills. Tomotivate people do what you want them to do it is not enough to have thepower. Being persuaded people feel they are acting on their own accord.Improvement of persuading techniques means using facilitative tactics andtailoring your approach to different people.

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  Спасибо за внимание!